I received this letter from Oren Laurent at Banc De Binary which he had asked me if I could post so everyone could see.
Dear Banc De Binary Customer,
I am writing to you to address the quality of service you have received from Banc De Binary over the last few weeks. It has come to my attention that you, our customers, are not being served by our staff to your satisfaction. The Vice President of Customer Relations, Mr. Jack Caine, has informed me of several serious complaints against Banc De Binary, and I would like to take this time to address these complaints.
I would like to spend a moment to speak about our brokers. Our brokers are working hard to service you at all times; however, they cannot always be available. For these reasons, I am having your brokers send you their working hours to ensure that you know when they are available. In addition, you will have their contact telephone number so that you can reach them at any time in case of emergency.
To support your brokers when they are not able to work, and to ensure that you receive the same quality of service that you expect from us, we are training all of our customer support staff to enable them to give you the same quality trade-signals that you would get from your broker. That means that even if your broker isn’t there, you’ll still have the best support possible.
In addition to these problems, we are now having the accounting department work 24/7, so that when you make a withdrawal request, it is processed within 48 business hours.
Because you are very important to us, and because we want to know how we can make things better for you, I have set up an email address for customers to email us with their suggestions for making the service we give you better. It is email@example.com, and we would greatly appreciate hearing from you.
In addition, Jack Caine, the Vice President of Customer Support can be reached at his email at firstname.lastname@example.org for any complaints, issues, or even compliments that you may have about the company.
As an added incentive to tell us what you’d like to have changed, I am willing to give $100 to any customer who has a genuine suggestion. Whether we use it or not, it’s our way of saying thank you for telling us what’s on your mind.
I sincerely hope that we can improve your experience here with Banc De Binary. Our goal is to help you, and I want to know if we’re doing that.
Thank you for your time,
Banc De Binary